Note: Outlook should NOT be running for this process. Move onto the next Repair the Outlook Profile section.Īttempt to run the scanpst.exe tool on the original file and test. If however, the new generic PST file hows the same issues, then it is either a corrupt profile or Outlook is damaged. If Outlook opens successfully and there are no performance issues, then it suggests a problem with the original PST file. Try and open Outlook again and click OK twice when prompted during start up. It is advisable to save a backup copy of the PST file to safe location or removable storage See Microsoft Article - Show hidden files for info on how to change these settings. You may need to " Show hidden files, folders and drives" and Untick " Hide extensions for known file types" C:\Users\johnxxxxx\AppData\Local\Microsoft\Outlook
Navigate to the path shown in the Data Files window. If there is more than one PST file, look for the one with the checkmark. Locate your PST file by opening Mail in Windows Control Panel. pst file is where Outlook stores messages, contacts, appointments, tasks, notes, and journal entries The PST or personal storage folder, also known as a. If disabling Add Ins in Outlook while in Safe Mode, does not resolve the performance issues, it is most likely that a corrupted PST file or profile is causing the issue. Use scanpst.exe to fix Outlook Data File errors Uninstall or reinstall this add-in.įor more information on Add-ins and how to manage them, refer to Microsoft article, "View, manage, and install add-ins in Office programs"ģ. The add-in you last enabled is most likely the cause of your issue. If so, you can enable them one by one until Outlook fails again. After this, you can start Outlook normally again and see if it works now. At the bottom, where it says "Manage", click Go and in the next screen, remove the check marksĭisable all your add-ins. In Outlook, click File, Options, then click Add In’s. If Outlook is slow or locks up whilst in Safe Mode, then it is very likely that an Add In could be causing the issue. (Keep holding it until message appears), or Click Start, In the Search or Run box, type outlook.exe /safe and press Enter To start in Safe Mode, you can hold down the CTRL key when opening Outlook.
Try and open Outlook in Safe Mode Try and open Outlook in Safe Mode
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